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问题: problem about password
回答:

Q1:

During adding device, the camera prompts "Password Error"

A1:

1. Before adding the device, confirm that the device has been successfully reset.

2. Enter the default password as prompted. The default password is on the device label. If you do not find the default password, you can try the default password "123" or "888888" respectively.

3. After entering the password, the system still prompts the wrong password. Reset the device, re-add the device, and enter the default password as prompted.

4. If the problem still exists, please send the device ID, APP version number, and operation process description to the customer service team.

 

Q2:

Add the Internet—connected camera,APP  prompts "Password Error"

A2:

Confirm that the first user added the device in any of the following ways: Smartlink, Fast Networking, Wired Connection.

1. If yes, let the first user click the Share button in the top right corner of the device list page to share with other users.

2. If not, reset the device and re-add the device.

 
Q3:
Can be used normally before. But now asked to revise password and the modification fails.
A3:
1. Enter the new password in the new password field (the new password needs to be 6-30 digits and contains letters and numbers).                                                                                  
2. If the password is unsuccessfully changed, reset the device and re-add the device.