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问题: The camera Prompts that "Device is online already.", but the App connection failed."
回答:

1. Make sure that the WiFi network can connect to the Internet steadily. Confirmation method: After connecting the mobile phone to the WIFI, close the 4G network and open the web page to see if the Internet can be accessed normally.

2. Restart the router and device.

 
3. Reset the device and re-add the device.
 
4. If the problem still exists, please send the device ID(check the bottom or back label of the device), APP version number, and operation process description to the customer service team.