关注我们
问题: The camera prompts that "Wifi connection failed"
回答:

1. Make sure that the distance between the device and the router is within the valid range, generally no more than 10 meters.

The distance between the device and the router will affect the success rate of the WIFI connection, especially if there is a wall or other partition in-between.
2. Make sure that the network can connect to the Internet, it means the phone or computer can access the Internet on the same network.
3. If the network can connect to the Internet, confirm that the network settings without the following conditions:
A. 5G WiFi;
B. Enterprise-level encryption;
C. the SSID (WIFI name) is hidden;
D. The router enables AP isolation, and it limits the WiFi access option.
 
Other possible reasons:
1. If the SSID (WiFi Name) contains Chinese and the message "Failed to connect WIFI" is displayed, change the SSID (WIFI Name) to a letter or number, reset the device and add the device again.
2. The device does not currently support IPv6 networks.
R&D is implementing support for IPv6, please pay attention to our APP and firmware upgrade information.